UPCAP Care Management
What Is Care Management?
The Care Management Program is for older adults and/or adults with disabilities, either in a nursing facility or considering nursing home placement, wondering if in-home services can support them in their home or other community setting. Care Managers help identify problems, and sort through and arrange for those in-home long-term care services that you or your loved one may want to help maintain or increase independence.
We Are Interested - Where Do We Start?
Upper Peninsula Residents can start by dialing "2-1-1"
Others can call 1-800-338-1119
Rotary Callers: 1-800-305-8137
Calls are toll-free and staffed 24 hours a day
What Happens Next?
To be eligible for Care Management, a person must meet the Nursing Facility Level of Care (LOC). An initial screening by our trained 2-1-1 Call Center staff will help determine if you or a loved one would be appropriate for a formal Care Management evaluation and LOC assessment.
There are no financial requirements for this program.
If the Call Center screening indicates that you or your family member are appropriate for a formal evaluation, an in-person meeting with our Care Managers (Registered Nurse & Social Worker) will be scheduled. The Care Managers will conduct the Nursing Facility Level of Care (LOC). If the LOC criteria are met, the Care Managers will proceed with a person-centered assessment of needs and wishes to develop a Care Plan.
(If the 2-1-1 Call Center screen does not indicate that you or your loved one are appropriate for Care Management, the Call Specialists will offer other options that may be a better fit. Likewise, if the Care Managers determine that you or your loved one do not meet the LOC criteria, they wil offer other options.)
What is a "Care Plan"
A Care Plan is a plan designed by you with the assistance of our Care Management staff, to meet your particular needs in the setting of your choice, with an appropriate mix of services and service providers selected by you.
Care Managers work with a network of long-term care providers to offer a variety of different serivces that may include:
- Chore Services
- Home Delivered Meals
- Home Modifications (accessibility)
- Homemaker Services
- Housing Needs (subsidized, accessible, etc.)
- Personal Care
- Personal Emergency Response System
- Private Duty Nursing
- Residential Services (AFCs & HFAs)
Follow Up
Follow-up is important to the success of your Care Plan. After your Care Plan has been put in motion, our Care Managers will check in with you regularly to make sure your needs are being met, and in the manner you wanted. Follow-ups occur through both in-person visits and telephone contacts.
